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Thread Created

Triggers when a new support thread is created in your Plain workspace.

Thread Status Changed

Triggers when a thread's status changes (e.g. from Todo to Done or Snoozed).

• 1 parameters
• Status

Customer Created

Triggers when a new customer is created in your Plain workspace.

Upsert Customer

Creates a new customer or updates an existing one by email address.

• 4 parameters
• Email Address
• Full Name
• Short Name
• External ID

Create Thread

Creates a new support thread for a customer.

• 6 parameters
• Customer Email
• Title
• Description
• Priority
• Labels
• External ID

Mark Thread as Done

Marks a thread as Done, indicating nothing further needs to be done.

• 1 parameters
• Thread ID

Mark Thread as Todo

Marks a thread as Todo, moving it back to the active queue.

• 1 parameters
• Thread ID

Assign Thread

Assigns a thread to a specific user in your workspace.

• 2 parameters
• Thread ID
• Assignee

Reply to Thread

Sends a reply message to an existing thread.

• 3 parameters
• Thread ID
• Message
• Markdown Message

Add Labels to Thread

Adds one or more labels to a thread for categorisation.

• 2 parameters
• Thread ID
• Labels

Find Customer

Finds a customer by their email address.

• 1 parameters
• Email Address

Make HTTP Request

Make an HTTP request to any URL with full control over method, headers, and body.